Fix pairing, microphone and sync problems
Pairing
Scanning the code is only the first step. Return to Account → Devices on the signed-in web app and approve the phone. Reject any request you do not recognize.
Microphone
Open Account in the phone app and run the microphone test. If it does not respond, allow microphone access in the phone’s settings. A connected headset may become the active microphone.
Upload and sync
Open Account and check Waiting to sync. Use a stable network and keep the app installed. Recordings remain on the phone until upload is verified.
Still stuck?
Contact support with your app version, phone model, the affected interview and what the status screen says. Do not email recordings or candidate information unless support specifically asks you to use an approved method.