Lost your phone or authenticator
Two-step sign-in asks for a 6-digit code from an authenticator app after your password. If you cannot get a code, you cannot sign in. This page tells you how to get back in.
If you have a second authenticator
Use it to sign in.
- Sign in with your email address and password.
- On the Two-step sign-in screen, choose your other authenticator from the Authenticator list.
- Type the code that it shows, then select Continue.
- Open Account, then Security, and select Add another authenticator to replace the lost one.
You cannot remove the lost authenticator yourself, because HireBest asks for a code from the authenticator that you remove. A person who finds your phone still needs your password. If you want the lost authenticator removed, contact support@hirebest.ai. Support removes all your authenticators. Then you set up two-step sign-in again.
If you have no other authenticator
- Send an email to support@hirebest.ai from the email address that you use to sign in to HireBest.
- Tell us your name and your organization. Do not send your password.
- HireBest support checks that the request comes from you. If your organization requires two-step sign-in, we also check with an administrator of your organization.
- When the check is complete, we remove all your authenticators and tell you by email.
- Sign in with your password. If your organization requires two-step sign-in, HireBest asks you to set up a new authenticator. It takes about a minute.
Your organization's administrators cannot remove your authenticator. Only HireBest support can, after the check.
Prevent this next time
Add a second authenticator, for example on a second phone or in a password manager. Read Turn on two-step sign-in.